Essentials of fire department customer service brunacini alan v isbn 9780879391270 kostenloser versand fur alle bucher mit versand und verkauf duch amazon. This article is excerpted from his book essentials of fire department customer service available from fire service publications 800 654 4055 sign up for firehouse enewsletters sign up. By alan brunacinigt writing in a humorous conversational style chief alan brunacini explains the application of common sense customer service concepts to the fire service essentials of fire department customer service is basic reading for every firefighter officer and administrator. A general decrease in the cost of goods and services give employees the power to run things and make decisions facts about the population in terms of age gender location customer service department part of a business that handles consumer problems. Chief alan brunacinis essentials of fire department customer service written in a humorous conversational style mr brunacini chief of the phoenix fire department provides the reader with an enjoyable reading experience and vital information on how we can better serve our customers